Free Shipping on Orders above $150
Free Shipping on Orders above $150
Free Shipping on Orders above $150

FAQs

FAQs

  • It is premium jewelry grade silver containing 92.5% pure silver and 7.5% copper for strength, as pure silver is too soft for durable jewelry.

  •  Yes, all of our jewelry is stamped with the "925" hallmark to guarantee its authenticity and purity.

  • Yes, our 92.5 silver is durable and hypoallergenic, making it completely safe and perfect for everyday wear.

  • Yes, we offer bespoke customization and personal engraving services on selected categories - please check with us to start your custom design.

  • Keep your jewelry dry, store it in an airtight container when not in use, and clean it gently using a soft microfiber cloth or a dedicated silver polishing cloth.

  • Yes, we offer fully insured delivery across Australia, with free standard shipping automatically applied to all orders above $150.

  • Yes, we ship worldwide; international shipping times and premium courier rates are calculated dynamically at checkout.

  • We securely accept all major credit/debit cards, Net Banking, and PayID at checkout.

  • We offer a 7 day refund window for all unworn items in their original packaging, excluding custom-made, engraved, or final sale pieces.

  • You can reach-out to customer care by email ID on dgfinesilver@gmail.com  or you can contact us on +61-434368242 Monday through Friday.

Important Instruction

  •  We advise against it; fresh water won't hurt silver, but pool chlorine, saltwater, and harsh soaps can accelerate tarnishing and dull the gemstones.

  • Clean everyday jewelry every 1 to 2 weeks with warm, soapy water, and wipe occasional pieces with a soft cloth after each wear.

  • Because we process and dispatch orders within 3–5 business days, any changes to items or shipping addresses must be requested via email within 2 hours of purchase.

  • Yes, we offer complimentary professional cleaning and polishing services within your warranty period, and for a nominal fee thereafter.

  • Silver tarnishes because it naturally reacts with sulfur in the air, creating a thin layer of silver sulfide that turns the metal dark.

  • Soak your jewelry for 5 minutes in a bowl lined with aluminum foil, filled with hot water and a tablespoon of baking soda, then rinse and dry.

  • Wipe it down with a soft cloth after wearing it, store it in an airtight bag, and keep it away from water, perfumes, and harsh chemicals.

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